There are new insurance billing codes for hydrophilic intermittent catheters. Your supplier needs an updated prescription to continue shipping your catheter. Our free guide explains what’s changing and the next steps to take.
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The update to insurance billing codes does not change your catheter. What has changed is the information your supplier must provide to your insurance company. To keep everything moving smoothly, your supplier will need an updated prescription signed and approved by your prescribing clinician. If your supplier isn’t helping or if you’re unsure what to do, your prescribing clinician can also answer questions and support you through the update.
Our guide will help you:
- Understand the billing changes in clear, simple language
- Know what your supplier needs to complete the update
- Talk confidently with your prescribing clinician if you need help
- Know what to do if you are told your intermittent catheter may be switched
- Stay on the hydrophilic intermittent catheter that works best for you
If You Received a Different Catheter
If the catheter you received was different from what you expected, or if you were told you can no longer receive the hydrophilic intermittent catheter you and your clinician selected, support is available.
You can take these steps:
- Ask your supplier whether they have your updated prescription and received the correct information from your prescribing clinician
- Talk with your prescribing clinician, or if you have questions about your catheter
Call Coloplast at 1-833-806-9893 if you’d like help understanding the process or finding the right resources
Have additional questions?
Find answers to common questions about the upcoming changes – click button below to learn more.
Call Coloplast at 1-833-806-9893
Reimbursement Disclaimer: Coloplast Corp. provides this information for your general reference and related to the reimbursement of Coloplast products only. Reimbursement, coverage and payment policies can vary from one insurer and region to another, and may change over time. Coloplast does not guarantee coverage or payment of products.
Information from Coloplast Care is for educational purposes only. It is not intended to substitute for professional medical advice and should not be interpreted to contain treatment recommendations. You should rely on the healthcare professional who knows your individual history for personal medical advice and diagnosis.